A washing machine hose lets go at 2am and suddenly your New Home laundry room is underwater — that's the exact moment our dispatch line is built for, with a technician routed before you've finished mopping the first puddle.
Call +1-844-578-1604
Crews staged inside New Home limits
Written estimate, no hidden line items
IICRC-certified technicians on every truck
Aqua Guard Water Damage didn't parachute into New Home with a rented truck and a stock script. Our technicians have worked this market long enough to know which neighborhoods sit low, which ones have older cast-iron plumbing, and which zip codes call in during every heavy storm.
Our New Home dispatch desk is staffed around the clock by people, not an automated queue, which matters most at exactly the hour you're calling.
We also keep documentation formatted the way insurance adjusters actually want to see it, since most of our jobs end up crossing an adjuster's desk at some point.
Not every water problem announces itself with a flooded floor. Most start quietly, and catching one of these signs early is usually the difference between a same-day fix and a much bigger repair.
Fresh paint over an old stain can hide the problem visually for a month or two, right up until the drywall paper backing gives out.
A smell that gets stronger after rain is a strong hint that groundwater or a foundation crack is letting moisture in during wet weather.
Hardwood cupping at the edges, laminate lifting at the seams, or carpet that stays spongy days after you last noticed water — all three point to moisture sitting against the subfloor.
A sudden increase in usage with no change in household habits is often the earliest sign of a slab leak, well before any visible water shows up.
Bubbling paint near a baseboard or exterior wall usually means moisture is pushing through from behind rather than a simple application defect.
Dark spotting around grout lines or window frames is frequently the first visible sign of a developing moisture problem.
If more than one of these sounds familiar, it's worth a professional moisture check sooner rather than later.
We don't split Flood Damage Cleanup into separate vendors for extraction, drying, and repair — one crew stays accountable for the whole job, from the first wet-vac pass to the final coat of paint.
The equipment on our trucks scales up or down to the job, but the process — assess, extract, dry, verify, repair — doesn't change.
Moisture meters classify the water as Category 1, 2, or 3 on arrival, which determines whether it's a straightforward extraction or a full contamination protocol.
We don't call a structure dry based on a visual check — the moisture meter has the final say before equipment comes down.
Materials that had direct contact with contaminated water almost always come out rather than get dried in place — that's a safety call, not a cost-cutting one.
If mold has already started, containment with negative air pressure goes up before any demolition begins, so spores don't travel to unaffected rooms.
Reconstruction starts from the actual drying documentation, not a fresh guess, which keeps the repair scope accurate.
Specialized content cleaning often saves items that looked like a total loss at first glance, which keeps replacement costs off your claim.
Four steps, no guesswork — here's exactly what happens between your call and a verified-dry structure.
Real person, real questions, fast routing — the goal is getting a truck moving within minutes of hanging up.
Photo and moisture documentation happens before any equipment gets touched, which protects your insurance claim later.
Equipment placement follows the specific psychrometric numbers from assessment, not a generic pattern used on every job.
Every affected area gets re-tested before we call the job complete — no shortcuts on the sign-off.
None of these four things matter in isolation — it's the combination of licensing, speed, honest pricing, and a real guarantee that actually changes the outcome of a water emergency.
We'll show you the credentials before we show you the invoice, if that's what puts you at ease.
Shorter drive times matter most in the first hour after a loss, which is exactly when local staging pays off.
We'd rather have the pricing conversation upfront than after the job's already underway.
If a drying target isn't hit on schedule, equipment stays on-site at no extra charge until the readings confirm it's dry.
We'd rather run a dehumidifier an extra day on our dime than sign off on a reading we're not confident in.
The standard doesn't change based on job size — a single bathroom flood gets the same sign-off criteria as a full commercial loss.
Call +1-844-578-1604Whether your address sits in 79383 or a neighboring zip, the same crew and the same response standard applies.
We track call patterns by zip code across New Home to keep crew staffing matched to where emergencies actually happen.
"Our water heater gave out overnight and by the time I found the pool of water it had already crept under the cabinets. The crew here in New Home had it extracted and drying equipment running before I finished my coffee."
Renee A., New Home"The daily moisture log gave me something concrete to look at instead of just being told to trust the process."
Owen D., New Home"The sewage backup in our basement bathroom got the full PPE-and-disinfection treatment, and they walked me through exactly why certain materials had to go."
Fatima J., New Home"Every cost question got a straight answer, even the awkward ones, which is more than I can say for the last two contractors I dealt with."
Lucas P., New Home"We had a slow leak for weeks without noticing, and thermal imaging found moisture in a spot we never would have checked ourselves."
Grace T., New Home"They sectioned off the wet area instead of shutting down the whole office during drying, which kept us operating almost normally."
Nathaniel W., New Home"The technician explained exactly which boards needed to go and which tested dry enough to keep, so we didn't overpay for the repair."
Bianca H., New Home"Storm runoff got into our crawl space and the smell alone told us something was wrong. They found a failed vapor barrier and fixed the actual cause during the same visit."
Derek S., New Home"They found the actual source of the leak instead of just drying the surface damage, which saved us from the same problem happening again in a month."
Melissa C., New Home"A dishwasher supply line failed while we were on vacation and came home to a soaked kitchen floor. They handled the extraction, drying, and coordination with our property manager without us having to fly back early."
Victor N., New Home
